Refund Policy:
- Refund Processing:
- Refunds, if applicable, will be processed within 7 days of the cancellation acknowledgment.
- The mode of refund may vary and will be in accordance with the payment method used during the booking.
- Non-Refundable Bookings:
- Some bookings may be designated as non-refundable. In such cases, the booking conditions explicitly state the non-refundable nature of the reservation.
- Refund Amount Calculation:
- The refund amount, if applicable, will be calculated based on the booking conditions and the cancellation timeline.
- Booking Conditions:
- Refund eligibility is subject to the terms and conditions outlined at the time of booking.
- Guests are encouraged to review and understand the specific booking conditions associated with their reservation.
Cancellation Policy:
- General Information:
- Cancellations must be made in writing via email and are only effective upon acknowledgment by us.
- Cancellation requests are subject to the terms and conditions outlined in the booking confirmation.
- Refund Eligibility:
- Refunds, if applicable, will be processed based on the terms of the booking conditions.
- The refund amount may vary depending on the time of cancellation and the specific booking conditions associated with the reservation.
- Timeframe for Cancellation:
- Cancellations made within 7 days of the check-in date may incur a cancellation fee or result in the forfeiture of the entire booking amount.
Notes:
- All cancellations are subject to the terms and conditions mentioned in the booking confirmation.
- Refunds will only be processed if the booking conditions allow for cancellations and refunds.
- Any request for exceptions to this policy will be reviewed on a case-by-case basis and may be subject to additional fees or charges.
Please Note: Refund and cancellation policies may vary based on the type of reservation, promotional offers, or special packages. Guests are advised to carefully review the specific terms and conditions provided at the time of booking. The resort reserves the right to modify or update this policy at its discretion.